Thank you for shopping bisou boutique ~ gifts & objects for living, giving and entertaining!

about us ~ shipping - privacy policy- security - special orders & gift wrap - returns - contact information

Please see below for answers to common questions but feel free to email
additional comments, concerns or questions to: concierge@bisouboutique.com

We offer STANDARD GROUND (4-6 day) and EXPRESS (2-3 day)
Rates are from $6.95 within the Continental U.S. and increase based on package weight. Shipping is calculated at checkout so you can see your options before you are charged.
ALASKA AND HAWAII ORDERS: There is a $10 upcharge per order and pound.
Charges are all visible during the checkout process before you finalize your purchase.

TEXAS CUSTOMERS: A special Texas Express Rate is also available at checkout for 2 day delivery. The Flat rate is $14.95. A great deal if you need it in a hurry! Standard Ground is also available but depending on how big your order is, Texas Express may sometimes be a better deal and you'll get it faster! Check out both options at checkout.

All orders are shipped:
UPS GROUND, FED EX GROUND and/or UPS STANDARD TO CANADA, REGULAR AIR and PRIORITY MAIL
For special requests please email or call us at 832-464-4438 and we will give you the best quote.

Below are approximate transit times from our warehouse to your door! Most orders ship out within 24 hours of order placement, excluding weekends and holidays. Some larger accent, furniture and lighting pieces require extra handling but will usually ship within 5-7 days after your order is placed.

SHIPPING OUTSIDE THE U.S and CANADA:
Not available at this time. For special requests please email or call us at 832-464-4438 and we will give you the best quote.

WHEN WILL MY ORDER BE SHIPPED?
Most orders ship out within 24 hours of order placement, excluding weekends and holidays. Some larger accent, furniture and lighting pieces require extra handling but will usually ship within 5-7 days after your order is placed. We will contact you if there is a delay in shipping due to temporary out of stock items or if the item is a special order.

We ship Monday through Friday.
Orders placed on Saturday and Sunday will be shipped the following Monday. We do not ship on major holidays. Orders placed on major holidays will be shipped the next business day.

Important:
Upon placement of order, please check your confirmation email immediately to insure ship to address is correct. Should the address be incorrect, please contact Bisou immediately.
Once a package has been shipped, there will be a $15 redirect charge should the address need to be changed while in transit.

CAN I BUY SOMETHING OTHER THAN WHAT I SEE ON THE SITE?
Yes! especially if we feature other items from that brand.
Please call us at 832-464-GIFT (4438) or email us anytime for special requests or questions!

2012 Holidays and Dates to Remember...

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Bisou currently accepts Visa, MasterCard, Discover and Diner's Club HOW CAN I BUY SOMETHING IF I DON'T

WANT TO USE A CREDIT CARD ONLINE?
You can call us at 832.464.4438 or e-mail us at orders @ bisouboutique.com with your order information and the address and phone number where you can be reached. We will call you for your credit card information.

WHAT IS YOUR RETURN POLICY?
Buy with confidence from bisouboutique.com. Returns may be made for any reason within 10 days for refund or exchange, no questions asked! Please e-mail (concierge @ bisou boutique.com)or call 832-464-GIFT (4438) for a return authorization.
All merchandise must be returned in its original packaging and in saleable condition. Special orders are considered non-refundable. Damage claims on shipped items must be made within 48 hours of package arrival.
Please inspect your purchases immediately upon receipt. Thank you!

WHAT IS YOUR PRIVACY POLICY?
Bisou dba bisouboutique.com will never sell, loan, rent or distribute any personal information to third parties under any circumstance. Your details will only be used for our purposes to process your order and for our e-newsletter. If you don't wish to receive our e-newsletter simply let us know. We are committed to protecting our customer's privacy.

WHAT IS YOUR SECURITY OF MY CREDIT CARD INFORMATION?
The bisouboutique.com site is hosted by Yahoo! Store which uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information.
Any time a Yahoo! Store (Bisou is a Yahoo store) asks for a credit card number during checkout for payment, it will be SSL encryped. The information you provide will be stored securely on the servers. Credit card information is never saved.

*Other Websites*
Our website may contain links to other websites not maintained by Bisou. Other websites may also reference or link to ours. We encourage you to be aware when you leave our site, or surf the Internet, and to read the privacy statements of each and every website that you visit.
We are not responsible for the privacy practices or the content of such other web sites.

HOW CAN I BUY SOMETHING IF I DON'T WANT TO USE A CREDIT CARD ONLINE?
You can call us at 832.464.4438 or e-mail us with your order information and the address and phone number where you can be reached. We will call you for your credit card information.

WHAT IF THE ITEM I WANT IS NOT IN STOCK?
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. We will notify you by e-mail of the expected ship date. At that point you will have the opportunity to cancel your order or have us order it for you. A few of the items on the website always need to be special ordered because we don't keep them in stock. In those cases, the lead time is indicated on the product information page.

concierge@bisouboutique.com
call us at 832-464-GIFT (4438)

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