Thank you for visiting the bisou boutique.
Fabulous online shopping for all your gift-giving, home and entertaining desires!

shipping - privacy policy- security - special orders and gift wrap - returns - contact information

Please see below for answers to common questions but feel free to email
additional comments, concerns or questions to:
info@bisouboutique.com

WHAT IS YOUR SHIPPING POLICY and RATES?

STANDARD GROUND SHIPPING TO CONTINENTAL U.S.A

0.00 to 24.99=$7.35
25.00 to 34.99=$8.60
35.00 to 49.99=$9.60
50.00 to 74.99=$11.25
75.00 to 124.99=$13.25

125.00 up=free!!!(continental U.S addresses only)
Listed rates are for standard ground shipping
(standard size and weights)
see all restrictions to free ship offer
Please inquire about expedited shipping methods.

UPS Ground Shipping Transit Times Map for U.S.
These are standard UPS ground transit times once it leaves our warehouse.
Please consider 1-2 extra days for our processing.

CANADA
Please inquire for global priority shipping options.

SHIPPING OUTSIDE THE U.S and CANADA
Orders outside of U.S and Canada must pay by paypal.
Please email us with your ship to address for rates. Thanks!

$125.00 and up FREE offer is good for our continental U.S. customers only, for packages under 10lbs and if otherwise noted on the product description page.
Some oversize items may require additional shipping and are exempt from this policy.
Offer is for orders totaling $125.00 or more based on the subtotal before taxes and only applicable to standard/ground delivery.

We do not ship to P.O. Boxes.
All orders are shipped:
UPS GROUND, FED EX GROUND and/or UPS STANDARD TO CANADA, REGULAR AIR
and PRIORITY MAIL
for express shipping or other special requests please email
or call us at 713.880-8300 and we will give you the best quote.

WHEN WILL MY ORDER BE SHIPPED?
Most items will ship within 1 or 2 days from the time you placed your order.
We will contact you if there is a delay in shipping due to temporary out of stock items or if
the item is a special order.
We ship Monday through Friday. Orders placed on Saturday and Sunday will be shipped the following Monday. We do not ship on major holidays. Orders placed on major holidays will be shipped the next business day.
Important:
Upon placement of order, please check your confirmation email immediately
to insure ship to address is correct.
Should the address be incorrect, please contact Bisou immediately.
Once a package has been shipped, there will be a $15 redirect charge should the address need to be changed while in transit.

CAN I BUY SOMETHING OTHER THAN WHAT I SEE ON THE SITE?
Yes! especially if we feature other items from that brand.
Please call us at 1-713-880-8300 or email us anytime!

CAN MY ITEMS BE GIFT WRAPPED?

Certainly!
While most items found at Bisou make great gifts,
sometimes the occassion deserves special attention.
For a $5.00 charge we will gift box your purchase in our signature packaging.
The charge is per box but items may be combined in one box for a single charge.
A personalized note may be included with the gift at no additional charge if requested.
In some cases, due to the size or proportions of an item, we will subsitute wrapping paper for the gift box.
Any indication of price will be removed on all gift wrap requests!
Please select the gift wrap option upon check out!
ALSO!!!...
Let us send you an event reminder .

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Bisou currently accepts Visa, MasterCard, Discover and Diner's Club

HOW CAN I BUY SOMETHING IF I DON'T WANT TO USE A CREDIT CARD ONLINE?
You can call us at 713.880-8300 or e-mail us at orders@bisouboutique.com with your order information and the address and phone number where you can be reached. We will call you for your credit card information.

WHAT IS YOUR RETURN POLICY?
Buy with confidence from bisouboutique.com.
Returns may be made for any reason within 10 days for a full refund or exchange,
no questions asked!

Please e-mail or call 713-880-8300 for a return authorization.

All merchandise must be returned in its original packaging and in saleable condition.
Special orders are considered non-refundable.
Damage claims on shipped items must be made within 48 hours of package arrival.
Please inspect your purchases immediately upon receipt. Thank you!

WHAT IS YOUR PRIVACY POLICY?
Bisou dba bisouboutique.com will never sell, loan, rent or distribute any personal information to third parties under any circumstance. Your details will only be used for our purposes to process your order and for our e-newsletter. If you don't wish to receive our e-newsletter please simply let us know. We are committed to protecting our customer's privacy.

WHAT IS YOUR SECURITY OF MY CREDIT CARD INFORMATION?
The bisouboutique.com site is hosted by Yahoo! Store which uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information.
An icon resembling a padlock is displayed on the bottom of most
browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encryped. The information you provide will be stored securely on the servers.

*Other Websites:
Our website may contain links to other websites not maintained by Bisou. Other websites may also reference or link to ours. We encourage you to be aware when you leave our site, or surf the Internet, and to read the privacy statements of each and every website that you visit.
We are not responsible for the privacy practices or the content of such other web sites.

HOW CAN I BUY SOMETHING IF I DON'T WANT TO USE A CREDIT CARD ONLINE?
You can call us at 713.880-8300 or e-mail us at orders@bisouboutique.com with your order information and the address and phone number where you can be reached. We will call you for your credit card information.

DO YOU COLLECT SALES TAX?
We collect 8.25% Texas sales tax on all orders shipped to addresses in Texas. Residents in other states are responsible for complying with local state tax laws.

WHAT IF THE ITEM I WANT IS NOT IN STOCK?
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. We will notify you by e-mail of the expected ship date. At that point you will have the opportunity to cancel your order or have us order it for you.A few of the items on the website always need to be special ordered because we don't keep them in stock. In those cases, the lead time is indicated on the product information page.

***HOW CAN I GET HELP***?
If your questions are not answered in this section and you still need help,feedback about certain products or any general concern or inquiry...Please let us know!

email us now at:
info@bisouboutique.com,
call us at 1-713-880-8300

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